Canceling a Trip (Guest)
Your trip keeps the Flexible, Standard, or Saver plan you chose at checkout. Before you confirm, Afto shows the exact refund and any amount that goes to your host.
Prelaunch: Live guest bookings are not open yet. These are the cancellation choices currently configured for launch; the terms presented at checkout will govern the trip.
How to cancel
- Open the trip from Trips.
- Tap Cancel.
- Review the exact amount paid, amount returned, and cancellation charge.
- Confirm only after the split looks right.
Your three choices at checkout
| Plan | Price | Terms |
|---|---|---|
| Flexible | +10% of trip subtotal | Free until 24 hours before pickup; inside 24 hours, one day's trip price goes to the host |
| Standard | Base price | Free until 3 days before pickup; one day from 3 days to 24 hours; 50% of trip price inside 24 hours |
| Saver | −10% of trip subtotal | Booking grace only; no trip-price refund afterward |
For trips of 7 days or more, a host may offer a Saver discount from 10% to 20%. Some vehicles do not offer Saver.
24-hour booking grace
Book at least 3 days before pickup and you get 24 hours from booking to cancel for a full refund on any plan.
What gets refunded
When the trip does not happen, the Trip fee, guest protection, and taxes always refund in full. Extras and delivery also refund. The only amount kept is the plan's cancellation charge, which is calculated from the adjusted trip price and paid 100% to the host with no Afto commission.
If the host causes the cancellation, you receive a full refund. Guest plan charges apply only to guest-caused cancellations.
Full legal terms
See the Cancellation Policy for the complete terms.