Porsche Macan cockpit with the steering wheel, controls, and dashboard visible

Guest and host support

Afto help center

Clear answers for booking, pricing, check-in, claims, payouts, and account questions.

Help center

For guests

Getting Started

2 guides

Creating Your Account and VerificationHow Afto Works
View all guides

Booking & Pricing

7 guides

Adding an Additional DriverBooking a Car: Step by StepChoosing a Protection Plan (Guest)
View all guides

Your Trip

5 guides

Airport Pickup GuideDelivery and Non-Airport PickupGuest Check-In: How To
View all guides

Cancellations & Claims

4 guides

Canceling a Trip (Guest)Extenuating Circumstances ReviewFiling a Damage Dispute (Guest)
View all guides

Payments & Account

4 guides

Account Deactivation and AppealsAccount Issues: Login, Verification & HelpClosing Your Account and Data Deletion
View all guides

Help center

For hosts

Getting Started as a Host

4 guides

Host Eligibility RequirementsHost Prelaunch BetaHow to List Your First Car
View all guides

Listings & Bookings

3 guides

Co-Hosting and TeamsInstant Book for HostsVehicle Inspection Requirements
View all guides

Pricing & Earnings

3 guides

Choosing an Earnings PlanManaging Extras as a HostSetting Your Price
View all guides

Hosting Your Trip

3 guides

Host Check-In: How ToHost Check-Out: How ToOffering Airport Delivery as a Host
View all guides

Claims & Payouts

9 guides

Account Deactivation and AppealsCanceling a Trip (Host)Claims SLA: What to Expect
View all guides