Eligibility and account checks
Booking eligibility and license status are part of the booking flow. The applicable age, vehicle-class, and account requirements still govern each request.
Account and verification guide
Afto marketplace standards
Trust and safety
Trust comes from accurate listings, visible terms, trip-specific records, and a clear path for reporting and review.
The operating record
What Afto uses to make a decision traceable.
Vehicle listing standards
Hosts are responsible for accurate vehicle details and current photos. Afto also publishes listing, title, mileage, and inspection requirements.
Vehicle inspection requirementsThe booking record
The quote and checkout record separate the trip price, applicable fees, taxes, extras, delivery, and any available protection choice before payment.
Trip price and feesPhoto-backed handoffs
Trip check-in and check-out connect condition photos, mileage, fuel, timestamps, and acknowledgements to the reservation.
Guest check-in guideClaims and response windows
Damage reporting, evidence, estimates, decisions, and appeals follow published steps and timing rather than an undocumented support thread.
Claims timingTerms control the outcome
A page summary is not coverage or a guarantee. Eligibility, exclusions, responsibilities, and any protection for a trip come from the final terms that apply.
Protection plan termsCurrent protection boundary
Marketplace protection is not currently active.
Protection pages explain plan structure and terms, but they do not create coverage by themselves. A booking must present active final terms for protection to apply, and those terms control eligibility, limits, exclusions, and responsibilities.
Read the vehicle pageConfirm the actual vehicle, pickup option, mileage, features, rules, and host-provided details.Read the final quote and termsDo not rely on a browse page, estimate, badge, or help summary as the final booking contract.Keep communication in AftoReservation messages and trip workflows preserve the record that support and claims can review.
Report and review
Report a listing or ask support to review a marketplace record.
Afto support handles marketplace records and disputes. It is not an emergency response service.